Refund policy

Returns & Refunds

We hope you love your Lumora Studio purchase! Because many of our items are handmade in small quantities, please review the following policy before placing your order.

Returns

We accept returns on eligible, non-personalized items within 14 days of delivery.

To be eligible for a return, your item must be unused, unworn, and in its original condition. Please contact us before sending an item back so we can provide return instructions.

Customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Final Sale & Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

• Personalized or custom-made items
• Stickers
• Gift cards
• The Secret Chapter mystery book sets once opened

Because handmade items may have small variations in colour, size, or finish, these natural variations are not considered defects.

Cancellations

Orders may be cancelled within 24 hours of purchase. After this period, we may have already begun preparing or creating your order and cannot guarantee cancellation.

Personalized or custom orders cannot be cancelled once production has started.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery and include photos of the item and packaging.

We will review the issue and, when appropriate, arrange a replacement or refund at no additional cost to you.

Refunds

Once an approved return is received and inspected, we will notify you. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card provider to process the refund.

Questions

If you have any questions about a return, cancellation, or your order, please contact us at lumora.studio.n@gmail.com.