Shipping policy

Shipping Policy

Thank you for shopping with Lumora Studio! Each order is carefully prepared and packaged in British Columbia, Canada.

Processing Times

Ready-to-ship items are typically prepared for shipment within 1–3 business days.

Made-to-order and personalized items may require additional processing time. Please refer to the individual product description for the estimated processing time.

Orders containing both ready-to-ship and made-to-order items will generally ship together once all items are ready.

Shipping Within Canada

Shipping options and rates available for your order will be displayed at checkout.

Small, eligible items may be shipped by untracked Lettermail starting at $3 CAD.

Stickers include free untracked shipping within Canada.

Standard shipping for eligible orders is $12 CAD, and Express shipping is available for $20 CAD.

We offer free standard shipping on eligible orders of $75 CAD or more.

Untracked Lettermail

Please note that Lettermail does not include tracking. Once an untracked order has been accepted by the postal service, we are unable to provide tracking updates or an exact delivery date.

Estimated delivery times are not guaranteed and may be affected by weekends, holidays, weather, or postal delays.

Shipping Address

Please make sure your shipping address is complete and accurate before placing your order. If you notice an error after ordering, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been shipped.

International & U.S. Shipping

Available international shipping destinations and rates will be shown at checkout. Customers are responsible for any applicable customs duties, import taxes, or fees charged by the destination country.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible with your order information and photos so we can help make it right.

Questions

For questions about shipping or an existing order, please contact us at lumora.studio.n@gmail.com.